Support Policy

Customer Support Policy

FG LUXURY HAIR

Effective Date: 17/03/2026

At FG LUXURY HAIR, we are committed to providing exceptional customer service and support. This Support Policy outlines how we assist our customers before, during, and after purchase.

1. Our Commitment

We aim to provide:

• Fast and reliable customer support
• Clear and helpful communication
• Professional assistance with all inquiries
• A smooth and satisfying shopping experience

2. Support Channels

Customers can contact us through the following channels:

• Email: [Insert Email Address]
• Phone/WhatsApp: [Insert Phone Number]
• Live Chat (if available on website)

3. Support Hours

Our support team is available:

• Monday – Saturday: 9:00 AM – 6:00 PM
• Sunday & Public Holidays: Limited or no support

Response times may vary during peak periods.

4. Response Time

We strive to respond to all inquiries within:

• Email: 12 – 24 hours
• Live Chat/WhatsApp: Within a few hours (during working hours)

5. Order Support

We assist customers with:

• Order placement
• Order confirmation and tracking
• Changes or cancellations (before shipment only)
• Delivery inquiries

Once an order has been shipped, changes or cancellations may not be possible.

6. Product Support

We provide guidance on:

• Product selection
• Hair types and textures
• Wig installation tips
• Maintenance and care instructions

Our goal is to help you choose the best product for your needs.

7. Returns & Complaints

If you experience any issues with your order:

• Contact us within 48 hours of delivery
• Provide clear details and, if necessary, photos or videos
• Our team will review and provide a resolution based on our Return Policy

8. Customer Responsibilities

To help us serve you better, customers are expected to:

• Provide accurate order and contact information
• Communicate respectfully with our support team
• Follow product care instructions

9. Abuse of Support

We reserve the right to limit or refuse support in cases of:

• Fraudulent claims
• Abusive or inappropriate behavior
• Repeated misuse of return or complaint policies

10. Updates to This Policy

FG LUXURY HAIR reserves the right to update this Support Policy at any time. Changes will be posted on this page.

11. Contact Us

For any support-related inquiries, please contact:

FG LUXURY HAIR
Email: suppport@fgluxuryhair.com
Phone: +1 945 -210-3274
Address: FORNEY TEXAS