Shipping Policy
Shipping Policy
FG LUXURY HAIR
Effective Date: 17/03/2026
At FG LUXURY HAIR, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we process and deliver your orders.
1. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation
- Orders are not processed or shipped on Sundays or public holidays
- You will receive a confirmation email once your order has been successfully placed
2. Shipping Time
We aim to deliver all orders within:
1 to 7 business days
Delivery time may vary depending on:
- Your location
- Shipping method selected
- External factors such as courier delays
3. Shipping Locations
We currently ship to:
- United States
- Nigeria
- Selected international locations
If your location is not listed, please contact us before placing an order.
4. Shipping Fees
- Shipping fees are calculated at checkout based on your location
- Free shipping may be offered during promotions or on selected orders
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or SMS
- You can use this tracking number to monitor your delivery status
6. Delivery Issues
FG LUXURY HAIR is not responsible for delays caused by:
- Courier service disruptions
- Incorrect shipping address provided by the customer
- Customs delays for international orders
Please ensure all shipping details are accurate before completing your order.
7. Failed Delivery Attempts
If delivery fails due to:
- Incorrect address
- Customer unavailability
The customer may be responsible for re-delivery fees.
8. Lost or Stolen Packages
- Once an order is marked as delivered, FG LUXURY HAIR is not liable for lost or stolen packages
- If you experience issues, please contact the shipping carrier directly
9. Damaged Packages
If your package arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of the package and product
- We will assist you in resolving the issue
10. Contact Us
For any shipping-related inquiries, please contact:
FG LUXURY HAIR
Email: support@fgluxuryhair.com
Phone/WhatsApp: +1 945 -210-3274
Address: FORNEY TEXAS
